Do you need to have both an ERP and CRM software solution?
While the two systems are similar in many ways, an ERP system follows processes to increase efficiency in your business operations. A CRM system is more focused on improving all business aspects related to your customers’ experiences.
How ERP and CRM Complement Each Other
Both CRM and ERP solutions allow companies to quickly share information throughout different departments and access data throughout the whole organization from nearly any device on or off-premises.
Everyone, from executives to line-level employees, can enter information and data into ERP and CRM systems, creating a real-time, company-wide database.
Problems in a certain area (such as inventory shortage) will automatically create alerts in other affected areas, allowing employees to efficiently identify and respond to issues.
This can allow departments to begin planning for issues before they become widespread issues that disrupt overall company processes and negatively affect the bottom line.
Using both ERP and CRM systems together allows you to communicate about the same issue differently to your internal teams and your customers.
Advantages to Implementing Both ERP and CRM Solutions
If your company is looking to implement ERP and CRM solutions but is planning to leave them as stand-alone systems, the ERP and CRM solutions can quickly become siloed. By doing so, you may fail to paint an accurate view of what is going on in the company or with your customer base.
Lack of integration between ERP and CRM systems creates information gaps that can hinder your company’s operations.
There are many benefits of integrating ERP and CRM, including overall increased efficiency and a return on your investment for both platforms. Implementing both ERP and CRM along with integrating them can be your company’s guarantee that all departments are able to work together and communicate effectively about nearly every business process.
How Do You Integrate ERP and CRM?
You and your business can easily find very cost-effective, cloud-based solutions that allow fast and secure ERP and CRM integration. These ERP and CRM integration solutions run as a service and can be professionally implemented in a short amount of time.
If you’re ready to implement cloud-based ERP along with CRM for higher efficiency within your business, let us walk you through a free demo.
e-Whiz Global was founded in 2009 with the sole purpose of offering simple & effective business solutions to our customers and business partners. Today, we offer comprehensive technology solutions for ERP, CRM and Accounting in major vertical industries.
With a growing global team of solutions architects, software engineers and project managers, we bring vast experience in your Business Domain, Product Development & Information Technology services. Our underlying philosophy is simple: If you want to go fast, go alone. But if you want to go further, partner with e-Whiz Global.